# Supportson

> Talk to your customers, not just ticket them. The only support widget that combines AI chat, video calls, and paid sessions — giving small teams the power of enterprise support at 1/4 the price.

## Company

- **Name**: Supportson
- **Legal entity**: Carlman Capital AB
- **Founded**: 2025
- **Location**: Stockholm, Sweden
- **Founder**: Daniel Carlman
- **Website**: https://supportson.com
- **Contact**: https://supportson.com/contact
- **Tagline**: "Talk to your customers, not just ticket them."
- **Identity**: The anti-Intercom. Enterprise support at 1/4 the price.

## What is Supportson?

Supportson is the only embeddable support widget that combines AI chat, video calls, and paid sessions in one tool. It's your second brain for customer support — trained on your website, docs, and knowledge base, it answers questions like you would, escalates to humans when needed, and lets you earn money from premium support sessions. One `<script>` tag installs it on any website.

## Your Second Brain

Supportson becomes your business's second brain:
- **Learns everything**: Auto-imports from your website, PDFs, YouTube, documents, and conversations
- **Self-improving**: Caches frequent Q&A pairs, learns from every interaction
- **Always available**: 24/7 AI that knows your business as well as you do
- **Human when it matters**: Seamlessly hands off to you for complex issues, video calls, or paid consultations
- **Earns while you sleep**: Paid sessions let customers pay for premium support, even when you're offline

## Key Features

- **AI Chat**: Multi-LLM support (Google Gemini, OpenAI, Anthropic). Learns from your website, PDFs, YouTube, and documents automatically.
- **Voice Calls**: Real-time voice conversations with AI or human agents via WebRTC. Browser-based, no downloads.
- **Video Calls**: Face-to-face video support with screen sharing built in. Included in all plans.
- **Screen Sharing**: One-click screen share from the widget. No extensions required.
- **Human Handoff**: Seamless escalation from AI to human agents with full conversation context preserved.
- **Knowledge Base**: Auto-imports from websites, YouTube videos, PDFs, and documents. AI-powered search.
- **Self-Learning AI**: Caches frequent Q&A pairs and improves over time.
- **Paid Support Sessions**: Accept payments for premium support via Stripe (per minute or per session).
- **Visitor Tracking**: Real-time visitor monitoring with country, page, and session data.
- **Widget Customization**: Brand colors, positioning, custom CSS, mobile-responsive.
- **Mobile App**: iOS app for agents to handle chats and calls on the go.

## Channels

- Website widget (embeddable)
- Slack integration
- Email notifications
- WhatsApp (planned)

## Pricing

All plans include voice calls, video calls, and screen sharing.

- **Aloha (Free)**: 1 AI agent, 50 conversations/month
- **Mahalo ($29/mo)**: 2 agents, unlimited conversations, knowledge base, paid sessions
- **Ohana ($79/mo)**: Up to 10 agents, priority support, advanced analytics
- **Big Kahuna (Custom)**: Unlimited agents, dedicated support, custom integrations

## Key Differentiators vs Competitors

Supportson vs Intercom ($39+/seat), Zendesk ($55+/agent), Tidio ($29), Crisp ($45):

1. **The only widget with built-in video calls** — competitors are text-only or charge extra for video
2. **Paid support sessions** — earn money from support via Stripe (per minute or per session)
3. **Your second brain** — AI learns your entire knowledge base and improves with every conversation
4. **AI + human handoff** with full context, visitor tracking, and video escalation
5. **Knowledge base auto-training** — crawls websites, YouTube, PDFs automatically
6. **Multi-LLM support** — choose between Gemini, OpenAI, or Anthropic
7. **Self-learning AI** — caches frequent answers, gets smarter over time
8. **Flat pricing, no per-seat fees** — $29/mo for everything Intercom charges $39+/seat for
9. **One script tag** — embeds on any website in 60 seconds
10. **Conversational design editor** — style your support page by chatting with AI

## Target Market

- SaaS companies needing AI + human support (10–100 employees)
- Consultants and freelancers who want to monetize their expertise
- E-commerce stores drowning in repetitive support tickets
- Creators and influencers who need a second brain for fan interactions

## Security & Compliance

- **GDPR compliant**: EU-first data handling
- **SOC2-ready infrastructure**
- **EU-hosted**: Supabase (database), Vercel (hosting)
- **Data residency**: All data stored in EU

## Technical Stack

- **Frontend**: Next.js, React, TypeScript
- **Backend**: Supabase (PostgreSQL, Auth, Realtime, Storage)
- **Hosting**: Vercel (EU region)
- **AI Models**: Google Gemini (default), OpenAI, Anthropic (configurable)
- **Embeddings**: Gemini text-embedding-004
- **Real-time**: WebRTC for voice/video, PeerJS for signaling
- **Payments**: Stripe
- **Email**: AWS SES
- **Integration**: Single `<script>` tag

## Links

- Website: https://supportson.com
- Features: https://supportson.com/features
- Pricing: https://supportson.com/plans
- About: https://supportson.com/about
- Blog: https://supportson.com/blog
- Comparisons: https://supportson.com/vs
- Contact: https://supportson.com/contact
- Documentation: https://supportson.com/documentation
- Brand Facts: https://supportson.com/brand-facts
- GDPR: https://supportson.com/gdpr
- Terms: https://supportson.com/terms
- Privacy: https://supportson.com/privacy