Crisp's pricing structure is straightforward on the surface — three tiers, one workspace, monthly billing — but the real cost depends on team size and which features you actually need. The jump from Pro ($25/mo) to Unlimited ($95/mo) is steep, and video calls are locked to the most expensive plan.
Here's the complete Crisp pricing breakdown, who each plan is right for, and how the cost compares against alternatives for small and mid-sized teams.
Crisp pricing plans in 2026
- 2 agent seats
- 1 website
- Basic live chat
- Email inbox
- No chatbot
- No integrations
- 4 agent seats
- 1 website
- Chatbot (limited scenarios)
- Email campaigns
- Third-party integrations
- No video calls
- Unlimited agents
- Unlimited websites
- Unlimited chatbot scenarios
- Video calls (Crisp Call)
- Custom helpdesk domain
- Priority support
The key limitation: Crisp Pro caps you at 4 agents and excludes video calls. For teams with 5+ people or those that want video support escalation, Unlimited at $95/mo is the relevant plan — a 3.8× price jump from Pro.
What each plan actually costs for a real team
The per-workspace pricing makes Crisp's costs relatively predictable — there are no per-ticket overages and no per-seat costs within each plan. The critical inflection point is agent count.
Solo founder or 2-person team
2-agent team, basic live chat only
At 1–2 agents, Crisp Free genuinely works for basic live chat. If you need a chatbot or integrations, Pro at $25/mo is competitive — but Supportson at $29/mo adds AI, voice, and video for $4/mo more.
3–4 person team
3-agent team, needs integrations + chatbot
A 3-person team fits on Crisp Pro for $25/mo — but loses access to video calls. If video support is part of your customer experience, Crisp requires Unlimited at $95/mo. Supportson covers AI + video at $29/mo flat.
5+ agent team
6-agent team, full features
As soon as your team exceeds 4 agents, Crisp Pro is no longer an option. Unlimited at $95/mo becomes mandatory. That $66/mo gap over Supportson — $792/year — buys nothing extra for most small teams.
Crisp vs alternatives: cost comparison for a 3-person team
| Tool | 3-person team cost | AI chatbot | Video calls | Unlimited agents |
|---|---|---|---|---|
| Crisp Pro | $25/mo | Limited scenarios | ✗ (Unlimited only) | ✗ (cap at 4) |
| Crisp Unlimited | $95/mo | ✓ | ✓ (Crisp Call) | ✓ |
| Tidio Growth | $59/mo | ✓ | ✗ | ✗ ($19/agent) |
| Freshdesk Growth | $51/mo | Add-on | ✗ | ✗ ($17/agent) |
| Help Scout Standard | $60/mo | Limited | ✗ | ✗ ($20/agent) |
| Supportson | $29/mo | ✓ Included | ✓ Included | ✓ Unlimited |
Crisp Pro is competitive for teams under 4 agents who don't need video. But it misses two things that matter for modern support: AI that's genuinely trained on your knowledge base, and video call escalation. Getting both requires Crisp Unlimited at $95/mo — where it becomes the most expensive option in this comparison by a significant margin.
Try Supportson — AI + video calls at $29/mo flat
Unlimited agents, AI chatbot trained on your knowledge base, live chat, voice, and video call escalation. One script tag. No per-seat pricing.
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What Crisp's pricing model means in practice
The 4-agent ceiling on Pro
The jump from Pro ($25/mo) to Unlimited ($95/mo) is primarily triggered by needing a 5th agent — not by features. If your team grows from 4 to 5 people, your Crisp bill triples overnight with no other change. This makes Crisp Pro a good choice when you're confident your team will stay small, and a risky one if you're growing.
Video calls are Unlimited-only
Crisp Call — their video and audio call feature — is only available on the Unlimited plan. On Pro, if a customer needs a face-to-face conversation, you're routing them to Zoom or a Google Meet link outside the widget. That context switch (leaving chat, finding a calendar link, scheduling a time) is the exact friction that video-in-widget solves. Locking it to $95/mo means small teams making a $25/mo Pro decision are opting out of an important support channel by default.
Multiple websites multiply your cost
Each Crisp workspace covers one website. Teams managing multiple brands, sub-brands, or products — a common setup for agencies or multi-product startups — pay $25 or $95 per workspace. Three websites at Pro pricing = $75/mo before any upgrade. Crisp Unlimited includes unlimited websites within one workspace, which helps if you're managing many sites from the same team.
Multi-website teams on Pro: Crisp Pro covers only 1 website. For 3 websites at Pro pricing, you're at $75/mo — more than Crisp Unlimited for a single workspace. Evaluate Unlimited vs multiple Pro workspaces based on whether a shared inbox across sites works for your team.
When Crisp Pro makes sense
Crisp Pro at $25/mo is genuinely good value when:
- You have 1–4 agents and don't expect that to change soon. Pro comfortably fits a 2–4 person support team. No upgrade needed unless you add a 5th agent or want video calls.
- You want chatbot automation without per-conversation costs. Crisp's chatbot on Pro is functional for handling FAQs and routing, though limited in scenario count vs Unlimited. It's flat-rate, not pay-per-resolution like some AI tools.
- Email campaigns are part of your support workflow. Crisp Pro includes email campaign sending — useful for transactional follow-ups and proactive outreach — which most helpdesks don't include in a $25/mo plan.
- You're comfortable routing video needs externally. If your support style doesn't need in-widget video escalation, Pro's exclusion of Crisp Call isn't a dealbreaker. Many small teams use Crisp for text and email support and link to Calendly for anything that needs a call.
When to consider a Crisp alternative
Crisp's pricing model works against you when:
- Your team has 5+ agents. The Pro cap forces you to Unlimited at $95/mo as soon as you add a 5th person. For a 6-person team, that's $15.83/agent/mo — still reasonable, but no longer the low-cost option.
- You want video call escalation on a budget. Crisp Call is Unlimited-only. Getting video calls in the same widget as chat — without routing customers to a third-party app — requires paying $95/mo. If you want video support without paying $95/mo, Supportson includes it at $29/mo.
- AI deflection is a core part of your support strategy. Crisp's chatbot on Pro has limited scenario capacity. For AI that reads your knowledge base and handles open-ended customer questions, you either need Unlimited or a tool built around AI from the start.
- You're managing multiple websites with separate teams. Multiple workspaces = multiple billings. A 3-brand agency on Crisp Pro pays $75/mo minimum, which matches or exceeds Crisp Unlimited for a single workspace — without the multi-workspace flexibility.
For a detailed comparison with real cost math across five tools, see the Crisp alternative comparison.
Bottom line
Crisp's pricing is genuinely competitive at the Pro tier for small teams: $25/mo for 4 agents, chatbot, integrations, and email campaigns is a solid deal. The pain points are the 4-agent ceiling and the absence of video calls on Pro — both of which push teams toward Unlimited at $95/mo.
For a 3–4 person team that doesn't need video calls, Crisp Pro at $25/mo is reasonable. For a team that wants video support, or a team that's growing past 4 agents, the $95/mo Unlimited tier starts to look expensive against alternatives like Supportson at $29/mo with unlimited agents and video included from day one.
The decision typically comes down to whether you'll stay under 4 agents and whether you care about in-widget video escalation. If both answers are yes (staying small, no video), Crisp Pro is a strong value. If either answer is no, the math changes quickly.