Supportson vs LiveChat
AI-powered support at a fraction of the cost
TL;DR
- LiveChat is more expensive with no video support
- Supportson costs $29/mo (€27) with unlimited AI, video calling, and EU hosting
- Best for businesses wanting livechat features without the high costs
About LiveChat
LiveChat was founded in 2002 in Wrocław, Poland, making it one of the oldest players in the live chat industry. The company, operating under Text, Inc., has evolved from a simple chat widget into a comprehensive customer service ecosystem. With over 20 years in the market, they serve more than 37,000 customers worldwide and have established themselves as a reliable, mature platform particularly popular in Europe.
What makes LiveChat unique is their fragmented product approach: LiveChat (the chat platform), ChatBot (AI automation), HelpDesk (ticket management), and KnowledgeBase (documentation) are all separate products requiring separate subscriptions. This approach allows businesses to pick only what they need but can become expensive when you need multiple components. Their target market is mid-market businesses that want enterprise-grade features with predictable per-agent pricing.
LiveChat is particularly strong in integrations and has built an extensive ecosystem of add-ons and third-party connections. However, their fragmented product strategy means that to get functionality comparable to all-in-one solutions, you often need multiple subscriptions, making the true cost significantly higher than the initial chat pricing suggests.
About Supportson
Supportson is a modern customer support platform that combines AI-powered chat with built-in video calling and screen sharing. Unlike traditional support tools that add complexity and costs, Supportson focuses on solving customer problems quickly through intelligent conversation and face-to-face support when needed.
Built with European values around data privacy and transparent pricing, Supportson hosts all data in the EU and offers all features at a flat rate of $29/month (€27). Our AI automatically imports your website content to provide instant, accurate answers, while seamless video calling eliminates the frustration of trying to explain complex issues through text alone.
Detailed Head-to-Head Analysis
AI Chat Capabilities
Supportson
Integrated AI that automatically learns from your website content. All AI features included in the base price with unlimited conversations and seamless human handoff.
LiveChat
LiveChat's AI requires a separate ChatBot subscription at $52/month. While powerful, you need multiple products to match Supportson's integrated AI experience. No automatic website content import - requires manual bot building.
Pricing Structure
Supportson
Flat rate $29/month includes all features: unlimited AI, video calling, knowledge base, and all integrations. No per-agent fees or product fragmentation.
LiveChat
LiveChat 2026 pricing: Starter $19/agent/mo, Team $41/agent/mo, Business $59/agent/mo (annual). ChatBot AI is separate at $52/mo. Knowledge base is another product (HelpDesk). A 5-agent team on Team + ChatBot = $257/mo, and still no video support.
Setup and Configuration
Supportson
Streamlined setup: paste one code snippet, automatic website content import for AI training, customize widget, and go live. Complete setup typically takes under 5 minutes.
LiveChat
LiveChat installation is straightforward, but setting up ChatBot AI requires separate configuration, manual conversation flow design, and integration between products. Full setup often takes several hours.
Customization Options
Supportson
Comprehensive widget customization with modern, responsive design. Easy styling controls and branding options that work seamlessly across all features.
LiveChat
Excellent customization options with extensive theming capabilities. However, consistency across their separate products (LiveChat, ChatBot, etc.) can be challenging to maintain.
Communication Channels
Supportson
Built-in video calling and screen sharing within the chat widget. Seamless Slack and Teams integration for internal team coordination.
LiveChat
Strong multi-channel support and excellent integrations ecosystem, but no built-in video calling. Requires third-party solutions for voice or video support needs.
Data Privacy and GDPR
Supportson
EU-hosted data with GDPR compliance built into the core platform. Simple privacy controls and transparent data handling.
LiveChat
Excellent GDPR compliance as a Polish/EU company with EU data hosting. Strong privacy controls and transparent data handling - one of their key advantages over US competitors.
Feature Comparison
| Feature | Supportson | LiveChat |
|---|---|---|
| AI Chat Agent | ✓ | Add-on |
| Knowledge Base (auto-import) | ✓ | ✓ |
| Video/Voice Calls | ✓ | ✗ |
| Screen Sharing | ✓ | ✗ |
| Human Handoff | ✓ | ✓ |
| Slack/Teams Integration | ✓ | ✓ |
| Widget Customization | ✓ | Moderate |
| Tips/Paid Support | ✓ | ✗ |
| Multi-language | ✓ | ✓ |
| GDPR Compliant | ✓ | ✓ |
| API Access | ✓ | ✓ |
| Mobile App | Coming Soon | ✓ |
Pricing Breakdown
Real Cost for a 5-Person Team
Supportson
• All 5 agents included
• Video calls + screen sharing
• EU data hosting
• All features included
LiveChat
5 Reasons to Switch from LiveChat
Who Should Choose LiveChat
LiveChat is genuinely better for businesses that need extensive integrations with existing business tools, want to build complex custom workflows, or prefer to pay only for specific features they use. Their mature platform and extensive third-party ecosystem make it suitable for companies with complex, customized support operations.
How to Switch from LiveChat to Supportson
Export Your Data
Export your conversation history and knowledge base from LiveChat using their built-in tools.
Set Up Supportson
Create your Supportson account, customize your widget, and let our AI import your website content automatically.
Go Live
Replace your LiveChat widget code with Supportson's one-liner and you're live!
Frequently Asked Questions
Can I replace all of LiveChat's separate products with just Supportson?
For most businesses, yes! Supportson combines chat, AI, knowledge base, and video support in one platform. If you need advanced help desk ticketing or complex automation, you might want to supplement with specialized tools.
How do LiveChat's integrations compare to Supportson's?
LiveChat has a more extensive integration ecosystem built over 20+ years. Supportson covers the essential integrations (Slack, Teams, major CRM/helpdesk tools), but LiveChat wins for businesses needing obscure or highly specialized integrations.
Will I lose my ChatBot flows when switching from LiveChat?
You'll need to rebuild complex bot flows, but Supportson's AI often handles conversations more naturally than rule-based ChatBot flows. Many customers find the AI approach more effective and easier to maintain.
What about LiveChat's reporting and analytics?
LiveChat has more extensive reporting, especially across their product suite. Supportson provides essential metrics (response times, satisfaction, conversation volume) that most businesses need for effective support management.
How does the mobile experience compare?
LiveChat has excellent mobile apps for agents. Our mobile app is coming soon, but our responsive web interface works well on mobile browsers for managing conversations on the go.
Can I migrate my LiveChat conversation history?
Yes, LiveChat provides export tools for conversation data and contacts. We can help import this information, though Supportson focuses on solving new customer problems efficiently rather than extensive historical analysis.
Switch from LiveChat in 5 minutes
Start saving money and providing better customer support today. Import your knowledge base, customize your widget, and go live instantly.
Try Supportson Free →